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Frequently Asked Questions

Welcome to Xcel Collision Center’s Learn section. Please click a question below to see the answer.
Must I obtain 3 estimates?

No one can tell you to obtain more than one estimate. You, as the vehicle owner, however, may do so should this be your desire.

No, you are not required to take your vehicle to a drive-in claims facility. It is your right as the vehicle owner to obtain an estimate wherever you choose. You are only required to notify your insurance company of the vehicle’s location so that it may be examined by the claims adjuster. However, if you have already gone to a drive-in claims facility, make sure you take a copy of the insurance adjuster’s estimate with you when obtaining repair shop estimates and choosing a facility to repair your vehicle.
Yes, your insurance policy requires you to notify your insurance company and make a claim report. Once a claim report has been made, you may proceed to leave your vehicle at the repair facility of your choice and notify the insurance company claim representative or adjuster where your damaged vehicle may be inspected. Once a claim representative or adjuster has had an opportunity to inspect your vehicle, you may authorize repairs to begin.
Your insurance company is not accepting the liability for the quality and safety of your vehicle’s repair. Therefore, you and you alone must control the fate of your vehicle’s repair by choosing a proper facility that is adequately trained and equipped to restore your automobile to its pre-accident condition. You have the legal right and authority to do so. Xcel Collision Center staff are professionally trained craftsmen who will do a highest quality job of restoring your vehicle at a fair price
No, only the vehicle owner may authorize repairs. You must be presented with an estimate to know what is being repaired on your vehicle before repairs are started.
Your insurance policy states that your insurance company will pay for the damages to your vehicle, less the deductible amount. You may instruct your insurance company to pay directly to the repair shop of your choice; however, full payment must be arranged prior to your vehicle being released.
A Third Party Claim is where the other person’s insurance is involved as opposed to your own. Try to collect from the other driver’s policy. You won’t have to pay a deductible and are entitled to a rental car while yours is being repaired. No accident will be charged against your policy. The insurance company cannot dictate anything to a claimant. The sole purpose of the insurance company in a third party claim is to pay the bill.

Know Your Rights

Click a section below to view important information.
Claimant Rights

Please click on the link below to view California’s most current insurance laws.

California State Insurance Laws

No, you are not required to take your vehicle to a drive-in claims facility. It is your right as the vehicle owner to obtain an estimate wherever you choose. You are only required to notify your insurance company of the vehicle’s location so that it may be examined by the claims adjuster. However, if you have already gone to a drive-in claims facility, make sure you take a copy of the insurance adjuster’s estimate with you when obtaining repair shop estimates and choosing a facility to repair your vehicle.

Repair Process Simplified

Follow the process to discover how your vehicle is repaired
Collision Repair Process Flow Chart

Source: Auto Body Assurance

Certifications

S/P2 Safety & Pollution Prevention Trained

Customer Reviews

They love us on Yelp!

★★★★★

“Both the service and repairs were absolutely excellent. The communication with customer service was absolutely the best, I worked with Dai and he was amazing. It’s really great that they are Tesla certified. So they got legit new Tesla part from my Tesla. The paint job was also perfect. I highly recommend to others. Great work. Thank you.”

Paulo M.
November 2025

★★★★★

“Jose helped me out with my claim and he was super efficient, helpful, and exceeded my expectations. He helped me get the best deal for my repair and communicated well throughout the whole process. I had the best experience here than my previous autobody for the last decade. Definitely would come back for their excellent service and fair pricing.”

Michelle T.
July 2025

★★★★★

“The repair was extensive and took 2-3 weeks. The shop went above and beyond to make sure all of the panels were replaced. There is a lifetime warranty on the paint. And they even cleaned the inside of my car for free!”

Alvin N.
August 2025
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