1320 Oakland Rd. San Jose, CA 95112(408) 889-XCEL (9235)info@xcelcollision.comMon - Fri: 8AM - 5:30PM

Written Warranty

Xcel Collision Center hereby provides this Written Warranty on all repairs performed by the shop. This Written Warranty is valid only for as long as said vehicle shall remain under the present ownership. Sublet Work or Sublet Labor items on the repair order are subject to the guarantee of those suppliers. This warranty shall only cover defects occurring under normal conditions. Damages caused by accidents, negligence, abuse, misuse, exposure to elements, rust coming through the metal, scratches or paint chipped by driving conditions shall not be covered under the scope of this warranty. This is a fragmented, four part Written Warranty, and specific additional stipulations pertaining to each fragmented part are stated hereafter:

  1. METALWORK: Xcel Collision Center provides a Lifetime Written Warranty on all metalwork and framework, to include welding and the application of materials utilized in making collision repair against cracking, flaking, pitting or deterioration, excluding rust repair. The Shop will repair and re-paint, excluding rust repairs, any metalwork warranted hereby.
  2. PAINTING, STRIPES AND DECALS: Xcel Collision Center provides a Lifetime Written Warranty on painting related priming and painting work against solvent blistering, peeling, hazing and excessive loss of pigmentation, and, a Lifetime Written Warranty on the application and adhesion of decorative stripes and decals, excluding those defects which are caused by extreme environmental conditions to which the vehicle may be exposed. Xcel Collision Center will, at its sole discretion, re-prime, re-paint, re-stripe or re-decal the specific section or sections of the vehicle warranted hereby.
  3. MECHANICAL REPAIRS: Xcel Collision Center provides a Lifetime Written Warranty on all mechanical repairs pertaining directly to original collision damage, excluding suspension, air conditioning or other electrical assemblies or components. The Shop will, at its sole discretion, re repair any mechanical assembly or component warranted hereby.
  4. PARTS: Xcel Collision Center guarantees that parts or materials used are of first quality. The parts or materials are subject to the manufacturer’s warranty. We will assist you in handling claim under the manufacturer’s warranty. We guarantee that the parts used were manufactured by your original equipment manufacturer unless you were otherwise notified, and so noted on your repair order.

SPECIFICALLY EXCLUDED are incidental costs, such as towing fees, car rental charges, travel expenses, or assemblies and components which are not specifically covered by this Written Warranty, nor are consequential damages such as damage to other assemblies components resulting from a defective part or installation of such part installed or repaired during repair included in the Written Warranty.

THIS WRITTEN WARRANTY shall be null and void if the repair is altered, adjusted or tampered with by any person not authorized by Xcel Collision Center. This warranty is not transferable.