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Learn Center

Frequently Asked Questions

Welcome to Xcel Collision Center’s Learn section. Please click a question below to see the answer.

Must I obtain 3 estimates?
Do I have to take my vehicle to an insurance company's preferred shop for repair?
Am I required to notify my insurance company before repairs begin on my vehicle?
Who is responsible for the guarantee of workmanship?
Can my insurance company authorize a repair without my consent?
Who is responsible for payment to the repair shop?
The accident wasn't my fault. How are Third Party Claims handled?

Know Your Rights

Click a section below to view important information.

Claimant Rights
California State Insurance Laws

Follow the process to discover how your vehicle is repaired

Learn about Collision Repair Process Flow Chart

Source: Auto Body Assurance